Kevin Mack

I've spent my career at the intersection of software and service businesses. Built Modern is where I make sense of the trends, technologies, and ideas shaping service businesses — and what they mean for the operators building them.

Brief 05

Aug 25, 2026

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1 min read

You can check that now.

Kevin Mack

Brief 04

They already have an answer. Yours is a second opinion.

Aug 11, 2026

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2 min read

They already have an answer. Yours is a second opinion.

Kevin Mack

Brief 03

Jul 28, 2026

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2 min read

It isn't a purchase. It's a person.

Kevin Mack

Brief 02

Jul 14, 2026

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1 min read

Nobody rolled it out. It works anyway.

Kevin Mack

Brief 01

Good Habits. Good Data. The Rest Follows.

Jun 30, 2026

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1 min read

Good Habits. Good Data. The Rest Follows.

Kevin Mack